FAQ

FAQ - Propguy

Welcome to the Propguy FAQ page! Here you'll find answers to the most common questions about our products and services. If you have any additional questions, please don't hesitate to contact us.

1. What types of model aircraft parts do you sell?

We specialise in a wide range of model aircraft parts, including propellers, stickers, and internal parts for various sizes and models.

2. How can I find the right part for my model aircraft?

You can use the search function on our website to find specific parts by name or part number. Additionally, you can browse our categories or contact our customer service team for assistance in finding the right part.

3. What Shipping Providers do you use?

We use a range of shipping providers, including Royal Mail. We can also accommodate tracked shipping upon request.

4. Do you ship internationally?

Yes, we do ship internationally. Please note that shipping rates will vary based on the destination.

5. How do I get a wholesale account?

To get a wholesale account, please enter your business information on our wholesale application page. We will review and accept your application based on whether we deem it mutually beneficial for business.

6. Do you accept returns?

If your order is damaged or incorrect, we do accept returns. However, please note that we take no responsibility for order mistakes made by the buyer and reserve the right to not accept returns on such orders.

7. Do you attend events?

Yes, we attend various events throughout the year. Please see our event page for more details.

8. How do I contact Propguy?

You can contact us via the information provided on our contact page. Our team is ready to assist you with any inquiries or support you may need.

9. Can I track my order?

Yes, if you choose tracked shipping, you will receive a tracking number once your order has been dispatched. Use this number to track your order on the shipping provider's website.

10. What is your return policy?

We offer a 30-day return policy for most items. Products must be returned in their original condition and packaging. Please visit our Returns & Exchanges page for detailed instructions.

11. What does 'back order' mean?

Items on back order are items that we do not currently have in stock, however they can be purchased and we aim to ship all back orders ASAP. We restock all the time and aim to process back orders between 28-56 days after purchase.

 

Thank you for choosing Propguy for all your model aircraft needs! We look forward to serving you. If you have any further questions, please don't hesitate to contact us.